Support
Help for “Acılı mı Abi?”
Write to us
Got a problem, a question or an idea? Email us and we'll get back to you as soon as we can:
It helps us answer faster if you include:
- Your device (e.g. Samsung Galaxy A54, iPhone 13, iPad or PC)
- Where you got the game (Google Play, App Store or Steam)
- A short description of the problem and a screenshot if you have one
- For purchase issues, the order number from the store's receipt email
Frequently asked questions
My purchases are missing, or I moved to a new phone. How do I restore them?
- On the game's main screen, open Decor.
- Tap Restore purchases.
- Make sure your device is signed in with the Google account (Android) or Apple ID (iPhone, iPad) you used to buy.
Purchases don't carry over between Android and Apple devices (iPhone, iPad) or between mobile and PC; they belong to the same store account. If they still don't appear, email us with your order number.
How do I change my ad consent?
- In the game, turn personalised ads on or off under Settings > Ads.
- On iPhone and iPad you can also turn off tracking in your device's Settings > Privacy & Security > Tracking.
The game works exactly the same if you say no; ads are just shown without personalisation.
How do I delete my data?
The game has no accounts or servers; your progress is saved only on your own device. So deleting the game is enough. Deleted progress cannot be recovered.
Your purchases stay with your store account; after reinstalling, use Restore purchases to get them back.
For data collected by ad networks, you can reset your phone's advertising ID. See the Privacy Policy for details.
I'd like a refund.
The store takes the payment, so refunds are handled by the store:
- Google Play: Refunds on Google Play
- App Store: reportaproblem.apple.com
- Steam: Steam Support
Game details
- Game
- Acılı mı Abi?
- Developer
- Sniffzz Games
- Platforms
- PC (Steam), Android (Google Play), iPhone and iPad (App Store)
- Privacy
- Privacy Policy